Privacy Policy

At British TESOL Academy, accessible from learn.tesolacademy.uk, one of our main priorities is the privacy of our visitors and students. This Privacy Policy document contains types of information that is collected and recorded by British TESOL Academy and how we use it.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect include:

• Personal Identification Information: When you register for an account or enroll in a course, we ask for your full name, email address, and billing information. Your full name is specifically required to generate your official certification.
• Usage Data: We automatically track your progress within the learning management system, including modules completed, quiz scores, and time spent on the platform to issue certificates accurately.
• Communication Data: If you contact us directly for support, we may receive additional information such as your phone number, the contents of your message, and attachments.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our e-learning platform.
• Process transactions and manage your enrollment securely.
• Generate and issue your accredited TEFL/TESOL certificates.
• Communicate with you, either directly or through our tutors, to provide academic support, updates, and feedback on assignments.
• Find and prevent fraud or unauthorized account sharing.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our partners. We only share specific data with trusted third parties under the following circumstances:

• Payment Processors: We use third-party services like Stripe to process payments. We do not store your full credit card details on our servers.
• Legal Requirements: We may disclose your information where required to do so by law or subpoena, or if we believe that such action is necessary to comply with the law.
• Accreditation Bodies: In certain instances, your name and completion status may be securely shared with our accrediting partners solely for the purpose of validating your qualification.

4. Data Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. Our platform uses SSL encryption to protect data transmissions. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

5. Your Data Protection Rights

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data from us.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete (e.g., a misspelled name for your certificate).
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions. Please note that erasing your data may result in the revocation of your digital certificate verification.

6. Cookies and Tracking

Like any other website, British TESOL Academy uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. For our LMS platform, cookies are essential to keep you logged in and save your course progress across sessions.

7. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: